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At B & S Building Supplies Ltd., we strive to provide excellent products and service. If you need to return an item, please refer to the following guidelines:

1. Return Period: Returns are accepted within 14 days of purchase. After this period, returns will not be accepted.

2. Proof of Purchase: To process a return, we require an invoice or other proof of purchase. Please retain your receipt or invoice when requesting a return.

3. Condition of Returns: All returned items must be in their resellable condition. Items that are used, damaged, or opened will not be eligible for a refund or exchange.

4. Return Fee: A return fee may apply at our discretion. This fee will be determined based on the nature of the return and may include administrative and restocking costs.

5. Collection Charges: If goods need to be collected, a collection fee will apply. The collection fee will be quoted and must be paid before any goods are collected from your premises.

6. Responsibility for Goods: The customer is responsible for the goods until they are either returned, processed, or collected and safely returned to our depot. We recommend that you ensure the items are adequately packaged and protected during transit to avoid any damage.

7. Return Process: To initiate a return, please contact our customer service team, who will assist you with the return process and provide further instructions.

8. Non-Returnable Items: Certain products may be non-returnable due to health and safety regulations or other restrictions. Please check with our customer service team for specific details on non-returnable items.
    

Thank you for choosing B & S Building Supplies Ltd. We appreciate your business and are here to help with any return inquiries.